The Queensberry Hotel AND The Olive Tree Restaurant are both really delightful places to work if we do say so ourselves. Thanks to hotel owners Laurence and Helen and the Senior Team Lead by Hotel Manager Oliver Harris, Executive Head Chef, Chris Cleghorn and Restaurant Manager, Aisling Bury. We nurture a supportive environment where individual and team achievements are constantly recognised and thoroughly celebrated in style.

We focus on driving a “One Team” culture, ensuring our people really WANT to come to work. In the restaurant, we recently introduced 4-day weeks for our kitchen brigade, designed to reflect the changing expectations of our multi-generational workforce.

We also strongly believe that the welfare of our team and all who work in hospitality is paramount if we are to continue to fight the challenge of getting more people to join the industry. We also endeavour to meet all mental health and professional needs of our much-value extended family. Laurence and Helen have been long-standing supporters of Hospitality Action and have maintained membership of the Employee Action Programme that provides support to any member of the team in times of need.

We like people who strive to shoot for the stars whilst having their feet solidly on the ground. Experience is fabulous and for some of our roles, we do require this but perhaps you are thinking about a change of job and considering whether a role in an amazing kitchen or beautiful hotel is for you.

Quite frankly, for us it is more about the willingness, personality, passion, and ability to take on a task and really make it work. You could say that sometimes the stars just align.

Both The Queensberry Hotel and The Olive Tree Restaurant are highly unique environments. As very strong independent propositions, we are on the hunt for independent individuals who are keen to make their mark in the rewarding realm of top-notch hospitality. We are really open to anybody that thinks they might be interested in being part of our family. Please do get in touch with us.

What’s In It For You?

Gains of working with us are plentiful but just to give you a little indication….

• Free meals on duty to keep you fuelled and nourished

• 50% off taxis to and from work for rides up to £10 between 11pm and 6.30am.

• A complimentary Shorter Tasting Menu and bottle of wine for you and one guest at The Olive Tree Restaurant. Which can be enjoyed after every 6 months of service.*

• After every complete years’ service, each team member is welcome to stay in the hotel and have breakfast with a plus one.*

• Friends and Family rate of £100 inclusive of breakfast for 2, Subject to availability.*

• Exceptional career progression within an ambitious privately owned company. Offering ongoing training opportunities to keep you at the top of your game.

• Auto enrolment onto pension scheme

• Free uniform provided to ensure you look fabulous

• In house Social Committee – Who’s focus is to organise team building events every quarter.

*Subject to terms and restrictions

Essentials:

• Good communication and computer skills
• Checking in and out our hotel guests
• Taking reservations for the hotel and restaurant
• Being physically fit as lifting will be involved when moving guest’s luggage
• Keeping the public areas of the hotel clean and tidy at all times
• Impeccable presentation and personal standards
• Ability to cope with pressure and challenge yourself
• Good communication skills and a high level of spoken and written English
• Ambition to grow with in the company
• Valet parking guest cars is a daily and frequent part of this role.
• Further responsibilities include welcoming guests to the hotel for their stay with a nice, big smile and ensuring all is in perfect place for their eagerly awaited arrival. Checking guests out (sad times but they often come back to our loving arms), taking reservations for the hotel and The Olive Tree Restaurant, some basic administration tasks and maintaining the public areas of the hotel. The front of house assistant will also be required to assist the restaurant team with bar and room service occasionally.

A high level of spoken and written English is required alongside a flawless presentation, excellent communication skills and a good local knowledge of Bath would be marvellous.

Further Specifics

Our front of house team work on flexible 7.5-hour shift basis including evenings, weekends, and bank holidays over 5 days a week. The earliest start time is 7am and the latest finish is 11pm.

Minimum Required Experience to apply:

Previous experience in customer service
Valid UK or EU driving licence
Job Type: Full-time
Pay: £25,495.00 per year

Additional pay:

• Tips

Benefits:

• Company pension

• Employee discount

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bath, Somerset: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel: 1 year (preferred)

Licence/Certification:

• Clean Driving Licence (required)

Location:

• Bath, Somerset (preferred)

Work Location: In person

Reference ID: Front Office Assistant at The Queensberry Hotel & Olive Tree Restaurant

The Queensberry Hotel AND The Olive Tree Restaurant are both really delightful places to work if we do say so ourselves. Thanks to hotel owners Laurence and Helen and the Senior Team Lead by executive head chef, Chris Cleghorn, Restaurant Manager, Aisling Bury and Hotel Manager Oliver Harris. We nurture a supportive environment where individual and team achievements are constantly recognised and thoroughly celebrated in style.

We focus on driving a “One Team” culture, ensuring our people really WANT to come to work. In the restaurant, we recently introduced 4-day weeks for our kitchen brigade, designed to reflect the changing expectations of our multi-generational workforce.

We also strongly believe that the welfare of our team and all who work in hospitality is paramount if we are to continue to fight the challenge of getting more people to join the industry. We also endeavour to meet all mental health and professional needs of our much-value extended family. Laurence and Helen have been long-standing supporters of Hospitality Action and have maintained membership of the Employee Action Programme that provides support to any member of the team in times of need.

We like people who strive to shoot for the stars whilst having their feet solidly on the ground. Experience is fabulous and for some of our roles, we do require this but perhaps you are thinking about a change of job and considering whether a role in an amazing kitchen or beautiful hotel is for you.

Quite frankly, for us it is more about the willingness, personality, passion, and ability to take on a task and really make it work. You could say that sometimes the stars just align.

Both The Queensberry Hotel and The Olive Tree Restaurant are highly unique environments. As very strong independent propositions, we are on the hunt for independent individuals who are keen to make their mark in the rewarding realm of top-notch hospitality. We are really open to anybody that thinks they might be interested in being part of our family. Please do get in touch with us.

What’s In It For You?

Gains of working with us are plentiful but just to give you a little indication….

• Free meals on duty to keep you fuelled and nourished

• 50% off taxis to and from work for rides up to £10 between 11pm and 6.30am.

• A complimentary Shorter Tasting Menu and bottle of wine for you and one guest at The Olive Tree Restaurant. Which can be enjoyed after every 6 months of service.*

• After every complete years’ service, each team member is welcome to stay in the hotel and have breakfast with a plus one.*

• Friends and Family rate of £100 inclusive of breakfast for 2, Subject to availability.*

• Exceptional career progression within an ambitious privately owned company. Offering ongoing training opportunities to keep you at the top of your game.

• Auto enrolment onto pension scheme

• Free uniform provided to ensure you look fabulous

• In house Social Committee – Who’s focus is to organise team building events every quarter.

*Subject to terms and restrictions

Your profile:

• Hotel background and similar experience preferred

• Some Revenue Management knowledge.

• Some Duty Manager experience required

• A passion for providing excellent levels of guest service and enjoy working in a busy environment.

• Happy to multi task as helping FOH assistants as part of the daily tasks.

• High level of spoken and written English.

• Immaculate personal presentation.

• Excellent communication skills.

• Full UK Clean driving license.

This role includes:

• Understand revenue strategy and apply changes to rates in order to optimise revenue.

• Manage the property’s online selling channels. Update availability and rates in line with the rate strategy.

• Respond to all email enquiries and bookings in a timely manner.

• Answer incoming calls and deal with guest queries or transfer calls to the appropriate department.

• Process all bookings, for the hotel and restaurant. This will include event planning for private dinners and meetings.

• Assist in managing the restaurant reservations system.

• Liaise with other hotel departments in regards to bookings and events.

• Fulfil administrative tasks as requested.

• Assist reception and concierge with guest arrivals and departures.

The front office team works on a flexible 8 hour shift basis.

This is a central role in the Front of House team and you will be asked to help in other departments of the hotel. It can be physically demanding, standing part of the day and some lifting is involved when moving guest’s luggage.

A driving license is required as you will be required to assist with moving guests’ cars.

Job Type: Full-Time

Pay : £29,031.00 per annum

Job Types: Full-time, Permanent

Pay: £29,031.00 per year

Additional pay:

• Tips

Benefits:

• Company pension

• Discounted or free food

• Employee discount

• Free or subsidised travel

Schedule:

• 10 hour shift

• 8 hour shift

Ability to commute/relocate:

• Bath, BA1 2QF: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have previous experience in the Hotel Front of House sector?

Licence/Certification:

• Clean Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Assistant Front Office Manager at The Queensberry Hotel & Olive Tree Restaurant

The housekeeping team plays an absolutely crucial role in our boutique hotel operation. They are the oil to the wheels that keep them turning and running smoothly and beautifully slick.

Our highly valued team of housekeepers keep the hotel and its rooms looking spick and span, immaculately spruce, gorgeously gleaming, perfectly polished, sexily spotless – and we love them for it. In fact, without them, the hotel would not be the award-winning proposition that it is today (more on that below).

Now, we are on the lookout for a full time, permanent enthusiastic individual to come and be part of our housekeeping brigade working across both The Queensberry Hotel and the multi-award-winning Olive Tree Restaurant.

This role will mainly involve keeping all areas of the hotel super presentable, preparing guest bedrooms ready for their arrival, as well as sorting linen and replenishments.

As ever, experience in a hospitality setting within a similar role is wonderful but not the be-all-and-end-all. We are always extremely keen to speak with people from all backgrounds and experiences with a positive can-do attitude and immaculate personal presentation who might like to transition into a career in hospitality. Full training will be provided to a very high standard by our team of highly experienced housekeepers.

We do, however, need to stress that the person who takes on this role must be physically fit because it is quite an active and demanding role (you will get your steps in!)

What is the deal?

This role is based on 35 hours per week, 5 days a week, 8 hours shifts per day with two half hour breaks. It will also involve working weekends and over public holidays.

Recompense

£18,000.00 per year